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Service · Support
Ongoing updates, security patches, bug fixes and steady improvements for websites and applications after launch — including ones we did not build.
Overview
Software needs care after launch. Dependencies age, security issues are disclosed, browsers and operating systems change, and the business keeps asking for improvements. A support arrangement keeps all of this under control instead of letting it pile up.
We maintain applications we built and take over ones we did not, starting with a health check so you know the current state and the risks before any commitment.
Problems we solve
The problem
The original developer has moved on and nobody understands the system.
Our approach
A structured takeover: code and infrastructure review, documentation and a prioritised risk list.
The problem
Dependencies are years out of date and updates feel risky.
Our approach
Planned, tested upgrades in small steps, with rollback ready at each stage.
The problem
Small requests wait months because there is no one to do them.
Our approach
A regular schedule for fixes and enhancements with clear priorities.
Features
Reviews of code, dependencies, security, performance and backups.
Monitoring advisories and applying patches promptly and safely.
A clear channel for reporting issues and agreed response priorities.
Small features and improvements delivered in predictable batches.
Uptime and error alerts so issues are found before customers report them.
Keeping setup, deployment and architecture notes current.
Deliverables
Technologies
Final technology choices are agreed with you during discovery.
Development process
Every step ends with something you can review, so priorities can be adjusted before the next one starts.
Review of the system's current state and risks.
Fix urgent security and reliability issues first.
Support scope, priorities and communication rhythm.
Regular updates, fixes and enhancements.
Periodic reports and recommendations.
Use cases
Continuing support for software after the initial project.
Adopting a system from another developer or agency.
Bringing frameworks and dependencies up to date safely.
A steady stream of enhancements without new projects.
Yes. We begin with a health check of the code and infrastructure, then confirm whether and how we can support it, so there are no surprises later.
Response priorities are agreed in each support arrangement according to the severity of issues and your business needs.
This depends on the arrangement and is set out in your agreement. See our refund policy for general terms.
Our main stack is Next.js, Node.js and PostgreSQL. We assess other platforms case by case and will tell you honestly if another provider would serve you better.
Share a few details about your goals. We will reply with questions, a suggested approach and the next steps.